At University Intelligence LLC (“we,” “us,” or “Company”), we prioritize the privacy rights of visitors to our website, https://www.universityintelligence.com (“the Site”), as well as users of our analytics platform and related services (“Services”). This Privacy Policy outlines our commitment to protecting your privacy and describes the information we collect, how we use it, and your rights regarding your personal data. The information we collect is necessary for you to use our Services effectively.
Please note that this Privacy Policy applies only to the Site and the Services available through it. If you follow links to other websites, those sites may have different privacy practices, which we do not control. By using our Services, you agree to the use of your information as described in this Privacy Policy. Please remember that we are not responsible for the privacy practices of third-party websites.
If you do not agree to this Privacy Notice, do not use the sites, purchase our products, interact with us, or give us any information.
Data Collection & Processing
2.1. Information We Collect:
(a) Our Services: When you register for an account or purchase our Services, even during a free trial, we may collect personal information such as your full name, phone number, email address, and payment details. If you reach out to us for support or inquiries via chat, contact forms, or other communication methods, we may collect additional information related to your request. It’s important that you do not share any personal data you are not authorized to disclose. The legal basis for processing this data is to fulfill our agreement with you.
We may send you service-related emails about your account. If you prefer not to receive these emails, you can opt-out by canceling your account. We may also send promotional emails occasionally, which you can opt out of at any time.
In using our Services or communicating with us, we may collect the following personal data:
Username
Password
Email address
Physical address
Phone number
IP address
Geolocation data
Browser details
Name
Company name and position details
Billing and payment information
Details about the services ordered
Customer feedback and contact information
Usage data related to our Service
Communication records
Consents and permissions
Other information provided with your consent
We may record calls with customers for training, quality assurance, or customer support purposes. This may include personal data you share during the call. We protect this data with appropriate security measures. By participating in a call with us, you consent to the recording and use of your data as described.
(b) Tracking Technologies: We use cookies, beacons, tags, and scripts to collect information about how you use our Site. This includes your IP address, domain server, and the type of web browser used. This data, referred to as “Traffic Data,” helps us improve your experience on our Site. These technologies also assist in analyzing trends, managing the Site, tracking user behavior, and gathering demographic information. Reports based on these technologies may be created for both individual and aggregated data.
Analytics
We may use third-party services to monitor and analyze how our Services are used.
Google Analytics Google Analytics is a service provided by Google that tracks website traffic and provides insights. Google may use the data collected to personalize ads on its network. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on, which prevents the sharing of information about your activity.
For more details on Google’s privacy practices, visit: http://www.google.com/intl/en/policies/privacy/
(c) Cookies: Cookies are small text files that your browser saves when you visit our Site. We use cookies to recognize your browser and track your activity on our Services. While our cookies don’t personally identify you, they help us tailor your experience. Most browsers allow you to control cookie settings, including rejecting them, but doing so may limit your use of certain features. Please refer to our Cookie Policy to learn more
University Intelligence LLC respects “Do Not Track” settings in your browser and does not collect personally identifiable browsing information when this option is enabled.
(d) Data Processing for Customers: We process data on behalf of our customers and do not have a direct relationship with individuals whose data we handle. If you are connected to one of our customers and no longer wish to be tracked, please contact them directly.
(e) Access and Retention of Data: If you are a current or former customer and wish to access, correct, or delete your data, please contact us at contact@universityintelligence.com. If you are a client of one of our customers and need to address your data, please reach out to them first, and if necessary, contact us. We will acknowledge your request within seventy-two (72) business hours and act promptly.
We retain personal data as long as necessary to provide our Services and fulfill legal obligations.
(f) Integration Data: If you authorize integrations with our Service, we will access data provided by the integration’s API, limited to the permission scopes you authorize. This data is only used within your dashboards and reports.
The Service uses the YouTube API to display content and insights. You can revoke access at any time through Google Security Settings.
(g) Job Applicant Data: If you apply for a job with us, your personal data will be protected as described in this Privacy Policy.
2.2. How We Use Your Information
We use your contact information to communicate with you about our Services, such as sending service-related emails, notices, or marketing materials. Your financial information is used to process payments. We may also share your information with third-party providers who help us operate our Services, such as payment processors, IT service providers, and analytics companies.
Traffic Data helps us improve the functionality and user experience of our Site. You can opt out of data collection by Google Analytics by following the instructions provided.
3. Data Uses & Lawful Bases for Processing
3.1. Our Security Measures
We employ a variety of administrative, physical, and technical measures to protect your personal data. These include:
(a) Access Controls: We require users with access to personal data to authenticate with unique identifiers and strong passwords, ensuring that only authorized individuals can access this information.
(b) Encryption: We use SSL or similar technologies to encrypt personal data during transmission, protecting it from unauthorized access.
(c) Physical Security: Our data centers are secured with physical measures to ensure the integrity and confidentiality of your data.
(d) Security Monitoring: We continuously monitor our systems to detect and respond to potential security incidents.
3.2. Data Breach Notifications
If a data breach involving your personal information occurs, we will notify you in accordance with applicable laws.
Subject to applicable law, you have the right to:
(a) Access: Request access to the personal data we hold about you.
(b) Rectification: Request corrections or updates to inaccurate or incomplete data.
(c) Erasure: Request that your personal data be deleted, subject to certain legal exceptions.
(d) Restrict Processing: Request limitations on how we process your personal data.
(e) Object: Object to the processing of your personal data.
(f) Data Portability: Request a copy of your personal data in a structured, commonly used format.
(g) Withdraw Consent: Withdraw your consent for processing at any time.
(h) Lodge a Complaint: File a complaint with a data protection authority if you believe your rights have been violated.
To exercise these rights, contact us at contact@universityintelligence.com.
This Site and its associated Services are not designed for or intended to attract individuals under the age of 13. University Intelligence LLC does not knowingly collect any personally identifiable information from individuals we know to be under 13 years of age, even with parental consent. For children aged 13 to 18, we only collect personal information with the explicit consent of their parents or guardians. If we discover that we have inadvertently collected personal information from a child under the age of 13, we will promptly delete that information. Similarly, if we learn that we have collected personal information from a child aged 13 to 18 without the necessary parental consent, we will also delete that information as quickly as possible. If you believe that we may have any information from or about a child under 13, please contact us at contact@universityintelligence.com.
External Links
Our Services may include links to other websites or services, but we are not responsible for the privacy practices of those third parties. We encourage you to be mindful when you leave our Services and to review the privacy policies of each website or service you visit. This Privacy Notice applies solely to our Services.
You have the right to access the personal data we hold about you, to request corrections to any inaccuracies, to object to the processing of your personal data, and to withdraw your consent where applicable.
If you believe your data protection rights have been violated, you have the right to lodge a complaint with the relevant data protection authority in your country of residence. If you reside in the EU, you can find a list of data protection authorities here: https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.
We may revise this Privacy Notice periodically by posting an updated version on our Services. The revised version will become effective on the date it is published. If we make any significant changes, we will provide prior notice through available communication channels or directly via our Services. Once the notice period has passed, all amendments will be considered accepted by you. If your consent is required due to your location, you will be prompted to provide it before accessing our Services following any updates or amendments to this Privacy Notice.
We encourage you to review this Privacy Policy periodically to stay informed about any updates. If we make significant changes to how we use or disclose personal data, we will update the "Effective Date" at the top of this page and notify our registered users via email. Your continued use of our Services following any changes to this Privacy Policy signifies your acceptance of those changes.